WARNING: Rant ahead. I believe it comes with age.
Why, when you call your bank, are you asked to punch in your access number only to be asked your access number again when a service rep finally picks up the line?
The other one that bugs me is when you can’t reach a person without punching in something you don’t have to begin with. Our bank that held he mortgage for our apartment in Washington required you to punch in the zip code of your billing address, but it wouldn’t take the Cdn postal code of our billing address. There was no way to get to a person without that bit of identifying tid. To top it off, the recording tells you that they are trying to protect your privacy by requesting the information you can’t provide, insinuating that you mustn’t be you, since you don’t have the required information. All these hoops and I only wanted to make a payment over the phone.
I believe in privacy legislation, but my local bank won’t let me deposit money into my minor child’s account if I have forgotten his account number because it would be admitting that he, indeed, has an account at that institution and that would be a breech of privacy. I’ve asked them to take my money, and after I leave the bank, deposit it, if an account indeed exists, otherwise they can just keep the money, but please don’t make me have to come back. The irksome fact is, that if they would access his account, they would see that it was actually established as MY account, held in trust for him.
What about being put on hold, repetitively listening to the recording telling you how much your business means, and at the 45 minute mark being told to try again later and then getting cut off.
I’m on a roll. Have you had an encounter with Amtrak’s Julie, the automated ticket agent? Although the train leaves from Vancouver, Julie won’t accept a Canadian credit card. After the third request for an "agent" Julie says something like," I think you are saying that I can’t help you and you want to be connected to an agent." Julie has a keen sense of the obvious.
One more, I can’t help it. You are unable to make comments on other’s Typepad blogs, nor can you link to those who have commented on yours. Typepad blames the web browser, the web browser people blame the internet provider, the internet provider blames the wireless modem company. Turns out Typepad was right, the problem resolved by switching browsers. So, Typepadders, I will be visiting and commenting once again.
Two of my vacation stash enhancements: LL Shepherd Sock yarn for another faux Montego Bay scarf and three half price Annie Blatt kits for gifts. I believe Blogless Marsha and I have bought all but two of these kits at Seattle’s Math Store over the past year.
Life's a Stitch 
Leave a comment